Hall Chrysler Dodge Jeep Ram

"We definitely recommend Hall."

I hate the car buying experience. Had my Dodge Durango for 12 years, but it was past time to break down and get something new. Have had good experiences with Lochmandy Elkhart, but stopped in on a whim at Halls. We'd just had some detailing work done there on our cars (through Groupon) and thought they did a fantastic job. Great customer service and went the extra mile. Well, it so happended that they had this pretty little black Laredo with a special dealer package that I fell in love with. My husband and I met with Kim Heckaman. Nice guy; no hassles or high pressure at all. Didn't balk at any of our requests --very easy negotiation process. One of the most pleasant business transactions we've had. I will take advantage of their oil changes; detailing and other services as we need them. I am expecting all experiences to be just as pleasant. We defintely recommend Hall.

Sheryl B.

"A dealership we can call our own"

We recently purchased a Jeep Grand Cherokee from Hall Chrysler Dodge Jeep Ram and wish to describe our experience. I first visited the dealership when it opened, and the changes have been remarkable and thorough in every detail. The staff at first was undermanned, and several people I sent to the dealership were not pleased with their experience, citing too long a wait, and overworked sales people who were not fully aware of their product. I can say now that any growing period is complete. The staff is thorough in its courteous, professional and knowledgeable service. I am fortunate to count Dan Hall among my friends, and he is among the finest people, let alone just car dealers, that I have met, in both his professionalism and his personal character. So I was not surprised at the service he afforded me. However, to see this service extended to me by the entire staff was a first. I have purchased over two dozen vehicles for myself and my family over the past forty- eight years, so these comments are based on experience and considerable reference. Ken Scritchfield is congenial without being "salesman swarmy". He is honest, goes out of his way to help however possible, shares a good sense of humor, and is down to earth. He, like the rest of this staff, has earned my trust and confidence. Caleb Fairchild was very patient in explaining the new high tech electronics that were not around when I purchased one of the first 1993 Grand Cherokees in 1992, or even a few years ago when I last purchased a vehicle. Never was he condescending. Nick was not involved in my purchase directly, but always greets me and makes me feel welcome when I visit. Patty Sipe really knows the details of all the transaction paper work. She too is most friendly and answers all of my questions. When I asked unusual questions, such as about purchasing different tires than normally come with the Grand Cherokee, she had all the information I needed. The woman who greets people at the door, and who's name escapes me, is very kind and welcoming, ready to point me in the right direction or find a specific person for me. This staff treats me as a person, not just a customer, and the sincerity is appreciated. I have recommended this dealership to quite a few people. In the early months of the dealership, I received some negative comments. But not anymore. Some have purchased new or used vehicles; some have had service or detailing performed on their cars. All of them are pleased with the experience, and all are continuing the word of mouth network. What can I suggest to improve the dealership? I realize the building was used by a previous dealer, one where I had purchased a Subaru. While the structure cannot be changed, I would recommend more signage directing people to Parts. Service is easy enough to pull into the bay and drop the car off. But when I returned to purchase a set of floor mats, I wasn't sure where to park; nor did I see any arrows or signs directing me to the parts department. My purchase was not the normal experience, so I don't know if a walk and introduction to the parts and service departments is already included in the sales process. I assume it is, as repeat business and customer comfort and knowledge are all key elements. When I was there, staff in both departments were again friendly and quick to help me. Also, I would like to see more current brochures. I know Jeep Grand Cherokee brochures are hard to come by. I've called or e-mailed Jeep directly requesting them, and not always received them. It is particularly helpful when wanting to double check information found on the web, or in picking out a color. For example, I haven't seen the Black Forest Green. It isn't always possible to have vehicles in all the colors on the lot, but if there were brochures, and perhaps a large color swatch poster for each brand sold posted to the wall with various lighting available to shine on it, it would be appreciated. I think it would also help close deals, as color is a prime consideration for many buyers, and this is a subtle enticement. Again, the friendly service, absent of any pushiness found at some of your competitors, the welcoming nature of your staff, and the quality of your product make this not only an experience without buyer's remorse, but one that will foster long standing relationships. My wife and I have been very pleased with our purchase, and plan to buy another Grand Cherokee as soon as the 2014's are available. Like most people, we want a dealership that we can call our own, from purchase to service, to the way we are treated. Building lasting relationships is somewhat rare in this industry, but I believe you are on the right path.

David Brown,University of Notre Dame

"What a great family you all are..."

Thank you so much for making my purchase so easy. I have been looking for a vehicle for over two months. When I walked into Hall Chrysler I knew within 15 minutes this is where I wanted to do business. Everyone was so helpful and friendly, your GM answered all my questions and my salesperson, Caleb Fairchild, was so helpful. He made sure I was purchasing exactly what I was looking for. There was no pressure at all. He gave me a tour through the whole facility and made sure I was comfortable with Hall Chrysler before purchasing a vehicle. Pati in Finance, I believe is top of the line, she was very nice and made me feel like I've know her for years. Anyone call sell a car but it take a business that goes the extra mile like Dan Hall does to make the experience a wonderful one. Look forward to purchasing my next vehicle there at Hall Chrysler. What a great family you all are?

 

Karen Harvey

Owner

Taxi Express

310 N Michigan Suite203

Plymouth, IN 46563

574-936-6875

Karen Harvey,Taxi Express

"He (salesperson) HEARD me. He respected me, and he fought for me..."

Leon Bee is an amazing salesperson. He approached me when I was feeling very depressed about my potential to get a new-to-me, safe vehicle that would function as both a personal and work vehicle. I told him, up front, what I could afford and expected to be disrespected, hassled, and turned down. Instead, he HEARD me. He respected me, respected my limits, and he fought for me. I'm not sure he understand the full impact he had on my life and future, but I am so very grateful that he got me in a great vehicle for an unbelievable price. Leon Bee should be praised and promoted because he is a genuine, truthful, respectful salesman. He is an honor to his profession and I am completely sincere when I say that. Thank you, Lauren

Lauren B.

"Kind, Gentle and Respectful - 2010 Grand Caravan"

Hall Chrysler Dodge Jeep Ram was friendly, kind, gentle and an overall good experience. I have never been treated with greater respect when buying a car.

Patricia B.

"2010 Jeep Wrangler"

I was a first time buyer and felt very well informed with the courteous staff. All questions were answered and I was provided with well informed professional people who made me feel like I was a long time customer. I recommend this dealership in it's fullest.

Terry & Mary F.

"Happy with your service"

Just a note to say I'm happy with the service I received when I purchased my 2008 Dodge Pickup truck from your dealership. The whole deal was done is 20 minutes and I'm very happy with my truck. I'm telling people about your dealership and to check the place out.

Dan B.

"Courteous, Effecient and Effective Service Personnel"

Lola and I thank you again for the courteous, effecient and effective manner in which you and your service personnel cured the ills of our '04 Sebring two weeks ago.  The car has operated flawlessly since we left your establishment and we have now returned home to Nebraska and resumed life as we know it.

Needless to say, if we ever have issues with our car while visiting northcentral Indiana, we know exactly where to take it for service, and will recommend you and your service department to any of our Chrysler friends who may travel to your area.

Thanks again; we appreciate knowing we have a new friend in Indiana! Sincererly, Ray T.

Raymond T.

"2011 Ram 1500 Buyer"

It was an excellent experience! Emily Fox was my first contact. I sent a questions via the online "contact form" on their website and she replied to my questions within minutes! It was like that the entire time we considered the purchase, her response time, attention to detail, follow up was of the highest level! We love the dealership. We have been using the Hall Chrysler service dept. for oil changes since you opened. Always a good experience. And the sales staff / team ? top notch. Great experience ? you made us loyal customers. ? (Tires for Life program ? Awesome!)

Luann G.